Frequently Asked Questions & Policies
Ups orders placed online usually ship the same
business day if received before 12:00 Pacific Time. Tracking numbers will be sent
for all orders with a correct e-mail address. International, HI and AK
orders usually shipped through the Postal Service to save on shipping
cost. Postal Orders will only ship on Mondays, Wednesdays most
Fridays after shipping cost is received. Our system does NOT
calculate Postal Shipping charges so you will be contacted for shipping
cost after placing an order.
Bottles and More
charges actual shipping cost with a +/- $2 variance. We just
negotiated a graduated discount on all ground shipments up
to 20% on parcels larger than 20lbs. We just had our web site updated to
show the actual cost. Most businesses keep these discounts as profit. All shipping charges
are by weight, size and number of boxes. Shipping cost is always an
estimate until the order is packed. This is due to dimension
size and number of boxes cannot be calculated by the web server. Our
server can only calculate by weight and sees all orders in one box. There is a $2
per box handling fee to help cover boxes and packaging
supplies ($4 for oversize boxes). Shipping cost refunds will
only be applied to orders with items total of $50 or more.
Note:
Orders shipped express (next day, 2day, 3day select) need to be
measured, our server is not able to calculate the size of an item.
Yes, we ship to most all countries (except
Nigeria) using Ups or the US Postal Service (USPS) for delivery.
Our system may not allow international orders
to check out using a credit card for payment. We only accept Verified
Pay Pal Payments for orders outside the US. Pay Pal is a free service to
the customer at www.paypal.com. We offer Priority Mail, Global Priority or Global
Express outside the lower 48 states. There is a $10.00 delivery fee
for USPS International orders because this service requires
us to physically take these orders to the main P.O. This is about a 30
minute round trip plus time involved to fill out customs forms. International customers
can also choose Ups although this service is generally more expensive
and are subject to brokerage fees. All taxes, import fees and any
added shipping expenses are the responsibility of the customer. We will
e-mail you the shipping cost after items are paid for and we know your
choice of shipping. This is usually the same business day payment is
received if by noon Pacific Time. We can no longer pack orders until the
items are paid for.
Note: We now require a $50 minimum (items
only) for all international orders.
New for 2007 we are now offering
Priority Mail by "request only" due to Ups' new 2007
oversize charges. In the notes field at checkout, simply type
"Ship Priority Mail", then check out as normal using the
Ups ground shipping option. We will contact you if Priority Mail is more
expensive for the difference. We will need your CC a second time if
shipping cost is more because
our server only saves a partial CC number for your security. We will
refund the difference if it is more than $2 (we can only process a
refund without the CC number). There is a 108" dimension maximum total for
Priority Mail, this means very large boxes (usually large numbers of plastic
bottles) may have to ship via Ups. This rarely happens.
Note:
Handling
(box) charges may be applied if not shipped in Priority Mail boxes.
Only if your order is shipped to California
will you be charged tax.
Again, ONLY if you are a CA business, please fax signed resale certificate
(download from left blue panel) to (530)
872-2746. Then at check out, check the box and type your tax ID number
into the field. This field is for CA state business only. If you are
from any other state please do not use this field or check the box.
Please do not send copies of your permit, CA state requires a signed
resale certificate on file.
Bottles and More makes no claims about the
compatibility of an item we offer. Testing an item for compatibility
with their product is always the responsibility of the buyer. None of
our products are manufactured in a "clean-room" environment so we cannot
recommend any for food products or anything to be ingested.
We offer a 30 day money back return policy. We
just ask you send any items back the way you received them (no partial
returns or special order returns will be accepted). Only the cost of the item(s) will be refunded, all shipping cost will be the responsibility
of the customer. Testing of an item for compatibility with their product is
always the responsibility of the buyer. We reserve the right to charge a 25%
restocking fee.
Please call (530) 872-2745 or e-mail at
contactus@bottlesandmore.com within five business days of receipt of the parcel. Please do not
throw away the container. If it is a shipping issue, Ups may want to
see the packaging supplies. Although we had only one claim for
broken glass in all of 2007, glass items can be damaged in transit. It
is best to ship glass items on pallets. Glass items damaged shipped
other than on a pallet will
only receive credit for the item(s) broken. Bottles and More will only
be responsible for Ups Ground Shipping to replace any damaged or missing item.
No, we offer very low wholesale
pricing. It is rare for a true wholesale company to offer a hard copy
catalog. Catalogs cost approximately $10,000, to print plus mailing
cost, we would have to
raise pricing to cover this type of cost.
No, we only offer very low wholesale
pricing although we welcome the general public. Pricing is subject to
change without notice.
Only if we are shipping to California
residents. If you are a CA business, we will need a signed re-sale
certificate on file at the time of purchase to waive tax charges. These
should be faxed to (530) 872-2745
before placing an order.
No, although we do have a small order charge of $5.00 for orders less than $25.00
placed online
shipping and tax not included.
We accept Visa, Master Card and PayPal. PayPal is an
online payment company free to the public at www.paypal.com.
They accept all major
credit cards and even have a pay by e-check option. We only accept Pay Pal for
international orders. E-checks generally take 4 business days (7
business days for intl. orders) to clear
and we are advised by Pay Pal to not ship until the funds transfer.
Yes, when you click on the "item link" you
will then see options for caps, pumps, sprayers or droppers that are applicable to the item of
interest. If pricing includes caps it will be stated as such. Caps are not
included in the price given unless this is stated. All containers
are offered with and without caps.
No, please print the receipt you are given when you order.
If an order has not shipped we will do our
best to accommodate you. Making a change to your order will likely delay
the order one business day. We charge $2 to make a change to an order
under $100(items only).
Just cut with scissors or a paper cutter to the length you would like them. They are purchased long to work with as many bottles as possible with the same size neck.
We can usually special order pumps and sprayers cut to length
with case minimums.
No, we only allow "will call" orders by
appointment only. Will call orders must also be pre-paid with a $75
minimum. We do not have a showroom at this time.
We are closed on all national holidays in
addition to the following: Christmas Eve
through New Years Day, Thanksgiving day and Friday the day after Thanksgiving.
We also are closed annually the week of July 4th (2008 from June
30th
through July 4th).
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