Frequently Asked Questions & Policies
Ups orders placed online usually ship the same
business day if received before 12:00 Pacific Time. Please keep in mind
August through December 15th is our busiest time of the year. Tracking numbers will be sent
for all orders with a correct e-mail address. International, HI and AK
orders usually shipped through the Postal Service to save on shipping
cost. Postal Orders will ship within 1-2 business days after
payment and shipping cost is received. Our system cannot
calculate Postal Shipping charges so you will be contacted for shipping
cost after a paid order is received.
Note: Bottles and More
will not be responsible for delivery times set by a carrier (UPS, USPS,
LTL). There is a $25 rush fee for orders that must be shipped the same business day placed after noon pacific time.
This must be approved by phone or e-mail and the order and fee must be
prepaid.
Bottles and More
charges actual shipping cost with a +/- $2.99 variance. We just
negotiated a graduated discount on all ground Ups shipments up
to 30% on parcels charged for more than 20lbs. We also had our web site updated to
show the actual cost. Most businesses keep these discounts as profit. All shipping charges
are by weight, size and number of boxes. Shipping cost is always an
estimate until the order is packed. This is due to dimension
size and number of boxes cannot be calculated by the web server. Our
server can only calculate by weight and sees all orders in one box. There is a $2
per box handling fee to help cover boxes and packaging
supplies ($4 for boxes larger than 2 cubic feet). Shipping cost refunds will
only be applied to orders with items total of $75 or more. All
shipping costs are the responsibility of the customer including
any address corrections charged by Ups due to an incorrect or
incomplete address given.
Note:
Orders shipped express (next day, 2day, 3day select) need to be
measured, our server is not able to calculate the size of an item.
Bottles and More will not be responsible for delivery times set
by any carrier (UPS, USPS or LTL).
Yes, we ship to most all countries (except
African) using Ups or the US Postal (USPS) called Priority
International Service for delivery.
Our system will not allow international orders
to check out using a credit card for payment. We only accept Verified
Pay Pal Payments for orders outside the US. Pay Pal is a money transfer service,
free to
the customer at www.paypal.com.
Pay Pal accepts all CC as forms of payment. We offer
Ups, LTL, Priority Mail, Global Priority or Global
Express outside the lower 48 states. There is a $15.00 delivery fee
for USPS International orders because this service requires us to
physically take these orders to the main P.O. This is about a 30 minute
round trip plus time involved to fill out customs forms and stand in
line. All taxes, import fees and any
added shipping expenses are the responsibility of the customer. We will
e-mail you the shipping cost after items are paid for and we know your
choice of shipping. This is usually the same business day payment is
received if by noon Pacific Time. We can no longer pack orders until the
items are paid for.
Note: We now require a $75 minimum (items
only) for all international orders.
In 2007 we started offering
Priority Mail by "request only" . In the notes field at checkout, simply type
"Ship Priority Mail", then check out as normal using the
Ups ground shipping option. We will contact you if Priority Mail is more
expensive for the difference. There is a 108" dimension maximum total
for Priority Mail and some countries even smaller. See
www.usps.com for more information.
Note:
Handling
(box) charges will be applied if not able to ship in Priority Mail boxes.
Only if your order is shipped to California
will you be charged tax.
Again, ONLY if you are a CA business, please fax signed resale certificate
(download from left blue panel) to (530)
872-2746. Then at check out, check the box and type your tax ID number
into the field. This field is for CA state business only. If you are
from any other state please do not use this field or check the box.
Please do not send copies of your permit, CA state requires a signed
resale certificate on file.
Bottles and More makes no claims about the
compatibility of an item we offer. Testing an item for compatibility
with a customer's product is always the responsibility of the buyer. None of
our products are manufactured in a "clean-room" environment so we cannot
recommend any for food products or anything to be ingested.
We offer a 30 day money back return policy
with the exception of essential oils. We no longer accept returns of
essential oils because we cannot resell them. We
just ask you send any items back the way you received them, no partial
returns or special order returns will be accepted. Only the cost of the item(s) will be refunded, all shipping cost will be the responsibility
of the customer. Testing of an item for compatibility with their product is
always the responsibility of the buyer. We reserve the right to charge a 25%
restocking fee and will be assed on all glass items.
Note: Bottles and More will not be
responsible for delivery times set by a carrier including UPS, USPS or a
trucking company.
Please call (530) 872-2745 or e-mail at
contactus@bottlesandmore.com within five business days of receipt of the parcel. Please do not
throw away the container. If it is a shipping issue, Ups may want to
see the packaging supplies. Although we had only one claim per year
from 2005 through 2010, glass items can be damaged in transit. It
is best to ship glass and aluminum items on pallets. Glass or aluminum items damaged shipped
other than on a pallet will
only receive credit for the item(s) broken or damaged if quantity is 24
or less. Bottles and More will only
be responsible for Ups Ground Shipping to replace any damaged or missing item.
No, we offer very low wholesale
pricing. It is rare for a true wholesale company to offer a hard copy
catalog. Catalogs cost approximately $10,000, to print plus mailing
cost, we would have to
raise pricing to cover this type of cost.
No, we only offer very low wholesale
pricing although we welcome the general public. Pricing is subject to
change without notice.
Yes, we only use recyclable products for shipping. If you find any
Styrofoam, it is because we recycled it. We buy/use popcorn made of corn
starch.
No, although we do have a small order charge of $5.00 for orders less than $25.00
placed online
shipping and tax not included.
We accept Visa, Master Card and
Verified PayPal payments. PayPal is an online payment
service free to our customers at www.paypal.com.
They accept all major
credit cards and even have a pay by e-check option. We only accept Pay Pal for
international orders. E-checks
generally take 4 business days (7
business days for intl. orders) to clear
and we are advised by Pay Pal to not ship until the funds transfer.
Yes, when you click on the "item link" you
will then see options for caps, pumps, sprayers or droppers that are applicable to the item of
interest. If pricing includes caps it will be stated as such. Caps are not
included in the price given unless this is stated. All containers
are offered with and without caps.
No, please print the receipt you are given when you order.
If an order has not shipped we will do our
best to accommodate you. Making a change to your order will likely delay
the order one business day. We charge $2 to make a change to an order
under $100(items only).
Just cut with scissors or a paper cutter to the length you would like them
at a 45 degree angle. They are purchased long to work with as many bottles as possible with the same size neck.
We can special order sprayers cut to length with case minimums.
No, we only allow "will call" orders by
appointment only. Will call orders must also be pre-paid with a $100
minimum. We do not have a show-room at this time.
We are closed on most national holidays in
addition to the following: Christmas Eve
through New Years Day, Thanksgiving day and Friday the day
after Thanksgiving. We also are closed annually the week of July 4th. |
