Return to Help Index
Order Status
$500 minimum Receive Pallet Pricing!
  We now offer pallet pricing with a $500 minimum. If you place an order with a $500 we will now extend our customers pallet pricing on full cases orders. Please note the order must me submitted by Purchase Order or by email (hard copy) and shipping cost will be added to the order. After payment is received, we normally ship in 1-2 business days.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  If an order has not shipped we will do our best to accommodate you. Making a change to your order will likely delay the order one business day. We charge $2 to make a change to an order under $100(items only).
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance
My order has missing or damaged items.
  Please call (916) 995-4557 or e-mail at contactus@bottlesandmore.com within five business days of receipt of the parcel. Please do not throw away the shipping container. If it is a shipping issue, Ups may want to see the packaging supplies. Although we usually have only one damage claim per year from 2005 through 2016, glass items can be damaged in transit. It is best to ship glass and aluminum items on pallets. All items items damaged shipped other than on a pallet will only receive credit for the item(s) broken or damaged if quantity is 24 or less. Bottles and More will only be responsible for Ups Ground Shipping to replace any damaged or missing item.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.