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|Shipping and Returns|
|Will Call/Pick Up Orders:|
All pick up orders must be prepaid and we require a minimum of a $250. After adding $250 to your shopping cart, the "will call" option will appear on the shipping cart drop down menu. Orders placed online can be picked up the next business day between 10 AM and 3 PM Monday through Thursday. We are sorry, we are not open to walk-in/retail style business. This means all pick up orders must be placed online and confirmed before picking up an order.
|How much is my shipping cost?|
All shipping charges are by weight, size and number of pallets or boxes. Shipping cost is always an estimate until an order is packed but with pur web site is usually accurate for small packages. All shipping costs are the responsibility of the customer including any address corrections charged and/or all charge-backs by freight carrier or Ups for any and all reasons including but not limited to residential fees, lift gate charges or address corrections. There is a $2 per box handling fee to help cover boxes and packaging supplies ($5 for boxes larger than 2 cubic feet). Small orders may be upgraded to Priority Mail and no shipping refunds will be applied if order is under $250. Shipping cost refunds will only be applied to orders with issues created by Bottles and More, Ltd. We mostly ship Ups for orders less than pallets and offer our sliding scale 40% discount on parcels charged for more than 20lbs. No shipping credits will be applied for orders under $250, items only.
Orders shipped express (next day, 2day, 3day select, Priority Mail) need to be measured, our server is not always able to calculate the size of an item. Ground shipping cost is more by weight although express is calculated more by size. Bottles and More will not be responsible for delivery times set by any carrier used (UPS, USPS or LTL). Customers choosing Priority Mail will be charged post office rates due to extra labor involved.
|What is your return policy?|
|We offer a 30 day money back return policy with the exception of essential oils and special order items. We no longer accept returns of essential oils because we cannot resell them. We just ask you send any items back the way you received them, no partial returns, damaged items or special order returns will be accepted. Only the cost of the item(s) will be refunded, all shipping cost will be the responsibility of the customer. Testing of an item for compatibility for any product is always the responsibility of the buyer. We reserve the right to charge a 25% restocking fee and will be assessed on all glass items. Return shipping cost will be responsibility of the customers. Bottles and More, Ltd. will not return shipping cost unless a sample was approved prior to the sale or an order and there was a defect in the product. All returns must include a copy of the invoice or packing slip. NO returns, discounts or adjustments will be processed after 30 days of purchase.
Note:Bottles and More will not be responsible for delivery times set by any/all carriers including UPS, USPS or a trucking company.
|When will my order ship?|
|After placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. Most online orders will ship the next business day, pallet orders normally ship in 2-3 business days. Please note we only ship UPS and USPS orders Monday through Thursday. You will receive a shipment confirmation when your order has shipped with tracking information within 24-48 hours of shipment. If you need a same day shipment, there will be a $25 service fee added and it may not be possible for all items.|